Welcome to the Inspired Living QLD team. This guide covers the essential information you need before stepping into your first shift: who to call, how to use ShiftCare, and what to expect on your buddy shifts. Save the contact numbers in your phone before you start.
Your Support Team
Key Contacts (Business Hours)
Contact 01
Ella Fleming
Staff Operations Lead
Your go-to for quality support. If you are ever unsure about the right approach in a situation, Ella is the person to call.
Contact 02
Mariya Pitkin
Participant Outcomes Lead
Mariya keeps the focus on participant goals and the broader outcomes behind every shift. She also handles practical coordination like appointments and participant planning.
Contact 03
Luke Smith
Scheduler Lead
Luke manages the roster. Any shift changes go through him. The process depends on how much notice you have.
Changes more than 24 hours before a shift: call Luke and follow up with a text.
Same day changes: call Luke first, then follow up with a text.
After Hours Staff Support
The On-Call Protocol is available in the ShiftCare Document Hub.
Rostering System
Getting Started with ShiftCare
ShiftCare
Rostering, shift notes and availability
ShiftCare is where you manage everything related to your shifts. You will see your upcoming roster, log shift notes, access participant profiles, and update your availability all in one place.
Before your first shift, watch the short tutorial below to get comfortable with the app.
Watch the ShiftCare Tutorial
First Shifts
Your Two Buddy Shifts
How Buddy Shifts Work
You will shadow an experienced Mentor across two shifts
1
Do your homework before each shift
Log into ShiftCare and read your participant's profile, including their PBSP (Positive Behaviour Support Plan). Review it before every shift, not just the first one.
2
Dress appropriately
Follow the Inspired Living QLD Dress Code. A copy is available in the ShiftCare Document Hub.
3
Arrive and introduce yourself
Knock on the front door and introduce yourself clearly. One of the team will welcome you in and walk you through the shift.
"Hi, I'm [Your Name] from Inspired Living, here for my Buddy Shift."
Before You Start
A Few Things Worth Knowing
Stay curiousNo two participants or shifts are the same. Go in with an open mind every time.
Ask questionsThere are no silly questions here. If you are unsure about anything, ask your buddy mentor or contact the support team.
Keep communication openContact your support team whenever you need guidance. That is what they are there for.
You are supported hereWe are here to support you just as much as you are here to support our participants. You are not on your own.