Welcome to the Inspired Living QLD team. This guide covers the essential information you need before stepping into your first shift: who to call, how to use ShiftCare, and what to expect on your buddy shifts. Save the contact numbers in your phone before you start.
Your Support Team
Key Contacts
After Hours Staff Support
The On-Call Protocol is available in the ShiftCare Document Hub.
Contact 01
Ella Fleming
Senior Staff Operations Lead
Your go-to for quality support. If you are ever unsure about the right approach in a situation, Ella is the person to call.
Ollie Martin
Staff Operations Lead
Contact 02
Mariya Pitkin
Senior Participant Outcome Lead
Mariya keeps the focus on participant goals and the broader outcomes behind every shift. She also handles practical coordination like appointments and participant planning.
Temecca Meade
Participant Outcome Lead
Contact 03
Gavin McCracken
Scheduler Lead
Gavin manages the roster. Any shift changes go through him. The process depends on how much notice you have.
Changes more than 24 hours before a shift: call Gavin and follow up with a text.
Same day changes: call Gavin first, then follow up with a text.
Contact 04
Cheryl Rijsenburg
Payroll
Contact Cheryl for any questions about your pay, timesheets, or pay cycles.
Contact 05
Annabelle Bishop & Adam Bishop
HR
For employment agreements, policy questions, and any HR-related matters, reach out to the HR team.
Rostering System
Getting Started with ShiftCare
ShiftCare
Rostering, shift notes and availability
ShiftCare is where you manage everything related to your shifts. You will see your upcoming roster, log shift notes, access participant profiles, and update your availability all in one place.
Before your first shift, watch the short tutorial below to get comfortable with the app.
Watch the ShiftCare Tutorial
First Shifts
Your Two Buddy Shifts
How Buddy Shifts Work
You will shadow an experienced Mentor across two shifts
1
Do your homework before each shift
Log into ShiftCare and read your participant's profile, including their PBSP (Positive Behaviour Support Plan). Review it before every shift, not just the first one.
2
Dress appropriately
Follow the Inspired Living QLD Dress Code. A copy is available in the ShiftCare Document Hub.
3
Arrive and introduce yourself
Knock on the front door and introduce yourself clearly. One of the team will welcome you in and walk you through the shift.
"Hi, I'm [Your Name] from Inspired Living, here for my Buddy Shift."
Before You Start
A Few Things Worth Knowing
Stay curiousNo two participants or shifts are the same. Go in with an open mind every time.
Ask questionsThere are no silly questions here. If you are unsure about anything, ask your buddy mentor or contact the support team.
Keep communication openContact your support team whenever you need guidance. That is what they are there for.
You are supported hereWe are here to support you just as much as you are here to support our participants. You are not on your own.
Applying for Your Yellow Card
Queensland Government Disability Worker Screening
1
Apply through the Queensland Government portal
Your Yellow Card must be applied for through the Queensland Government Disability Worker Screening Portal (Workers, Disability Worker Screening).
2
You will need the employer Company ID
The application can only be submitted using the employer Company ID. You cannot complete it without this information.
3
Use the following company details when applying
Company ID: Inspired Living QLD PTY LTD
ABN: 27 666 215 130
ABN: 27 666 215 130
4
Select the correct service delivery category
When selecting your service delivery category, choose Community Support Services.