Pay Queries

Think your pay is wrong? Use the form.

We have a dedicated process for pay queries at Inspired Living QLD. Here is how it works and why it matters.

If you ever look at your payslip and think something does not add up, we want to hear about it. But there is a right way to raise it, and it makes a real difference to how quickly and accurately we can resolve it for you.

Please use the Pay Discrepancy Form rather than sending texts, calling, or emailing about pay concerns. This page explains why, how it works, and what happens after you submit.

Submit a query

Pay Discrepancy Form

Takes a few minutes to complete. Your concern is logged, tracked, and resolved properly — nothing falls through the cracks.

Submit Pay Discrepancy Form

If you cannot access the form, contact and she will send it to you directly.

Please do not raise pay concerns through these channels

Texting or calling Ella or your manager about a pay issue

Sending an email about pay concerns to anyone on the team

Messaging through ShiftCare or other platforms about pay

Ad hoc messages can get missed or lost and make it harder to give your query the proper attention it deserves. The form ensures nothing falls through the cracks.

What happens when you submit the form

Your query is reviewed and resolved in a structured way

1

Your query is received and logged

When you submit the form, the payroll team receives a notification and your query is recorded with a timestamp. Nothing gets lost.

2

Your hours and pay are reviewed against records

The team checks your submitted hours, award classification, and the amounts processed to identify where the discrepancy may have occurred.

3

You are contacted with the outcome

Once the review is complete, you will hear back directly. If an error is confirmed, it will be corrected in the next pay run or sooner where that is possible.

4

The correction is made and documented

Any adjustment is processed and kept on record so the same issue does not recur. Your payslip for the correction period will reflect the updated amount.

If you have tried to access the form and cannot find it, or if your query is genuinely urgent and cannot wait for the next review cycle, reach out to Ella directly.

Ella Fleming  |  Staff Operations Lead  |  0493 369 821  |