About This Role
What the Senior Mentor Is Here to Do
The Senior Mentor exists to deliver high quality, person centred psychosocial and mentoring support to NDIS participants across the Toowoomba region. Reporting to the Staff Operations Lead, this role supports participants to build confidence, independence, and meaningful community connection in alignment with their NDIS goals.
The Senior Mentor also contributes to team effectiveness by providing guidance to less experienced staff and applying a trauma informed, strengths based approach across all areas of practice. This role is integral to Inspired Living QLD's commitment to supporting people with disability to live with purpose and dignity.
The Senior Mentor also contributes to team effectiveness by providing guidance to less experienced staff and applying a trauma informed, strengths based approach across all areas of practice. This role is integral to Inspired Living QLD's commitment to supporting people with disability to live with purpose and dignity.
Role at a Glance
What Makes This Role Unique
Person Centred
All support is tailored to individual NDIS goals and participant wellbeing.
Trauma Informed
A strengths based lens applied consistently across all participant interactions.
Community Focused
Supporting participants to connect meaningfully with their local community.
Team Leadership
Guides and supports less experienced mentoring staff in their practice.
Responsibilities
Key Responsibilities
Click any responsibility to expand more context about what this looks like in practice.
Support is delivered in accordance with individual goals, support plans, and the values of Inspired Living QLD. Every interaction centres the participant's voice, choice, and dignity.
Relationships promote resilience, self advocacy, and sustained personal growth. A trauma informed lens means recognising and responding to the impact of trauma without retraumatising.
Activities are chosen to strengthen independence and wellbeing. The Senior Mentor actively looks for opportunities for participants to connect with community, routines, and things that matter to them.
Practice remains aligned with current evidence and established organisational procedures. Support plans are living documents — updated regularly to reflect participant progress and changing needs.
Records include participant interactions, progress notes, and relevant documentation in accordance with organisational and NDIS compliance requirements. Timely documentation protects both participants and staff.
This includes assisting with work allocation and contributing to a positive and collaborative team environment. Senior Mentors model best practice and share knowledge generously with newer team members.
All responses are made with appropriate regard for confidentiality. This includes communication with families, support coordinators, and other stakeholders involved in participant care.
Work within clearly defined guidelines while exercising independent judgment where appropriate. Know when to escalate and when to act independently within your scope.
Ongoing learning is a core expectation — not optional. Activities maintain and improve the quality of support delivered and keep the team aligned and growing together.
Essential Requirements
What You Must Bring to This Role
Requirements Checklist
Tick each requirement you meet
Demonstrated experience delivering support to individuals with disability, mental health challenges, or complex psychosocial needs in a community services or related setting
Ability to apply trauma informed and strengths based principles in direct support work with participants
Sound oral and written communication skills, including the ability to engage effectively with participants, families, and colleagues
Capacity to maintain accurate records and documentation in line with organisational and legislative requirements
Ability to work with limited supervision, manage own workload, and exercise sound judgment within established guidelines
Current and valid NDIS Worker Screening Check
Current and valid Blue Card (Working with Children Check)
Current and valid Queensland Driver Licence
Commitment to upholding the rights, dignity, and wellbeing of NDIS participants at all times
Desirable Requirements
Advantageous but Not Essential
Experience providing psychosocial support, mentoring, or therapeutic support within an NDIS funded environment
Familiarity with NDIS practice standards, participant plan structures, and reporting obligations
Experience providing informal guidance or support to less experienced team members
Knowledge of the Social, Community, Home Care and Disability Services Industry Award and its application in practice
Qualifications
Academic and Professional Requirements
A Certificate IV or above in Mental Health, Community Services, Social Work, Counselling, Alcohol and Other Drugs, or a related human services field is required.
Equivalent demonstrated experience and on the job training in a relevant industry will also be considered.
Candidates who hold a Diploma qualification without direct industry experience may be considered as an entry point to the role.
Preferred
Cert IV+
Mental Health, Community Services, Social Work, Counselling, AOD or related field
Also Considered
Experience
Demonstrated on the job experience in a relevant industry may substitute for formal qualification
Entry Point
Diploma
Diploma holders without direct industry experience may be considered as an entry to the role
Behavioural Expectations
How We Expect You to Show Up
These expectations apply to all Senior Mentors across every interaction — with participants, families, and colleagues alike.
Demonstrates genuine respect for the rights, choices, and dignity of every participant, and upholds a person centred approach in all interactions
Exercises sound and ethical judgment when managing sensitive information, participant interactions, and situations requiring discretion
Takes responsibility for personal work quality and follows through on commitments without requiring close supervision
Engages in reflective practice and actively seeks opportunities to improve knowledge, skills, and professional effectiveness
Contributes positively to team culture by sharing knowledge, supporting colleagues, and maintaining respectful and collaborative working relationships
Communicates openly and professionally with participants, families, team members, and stakeholders across a range of situations
Demonstrates consistency between personal values and professional conduct, acting with integrity at all times
Approaches complexity and uncertainty with calm, considered problem solving within established guidelines and procedures