How to Use Employment Hero

Go to the Employment Hero app or website

You can access Employment Hero on your phone by downloading the Employment Hero app from the App Store or Google Play. Alternatively, visit app.employmenthero.com in any browser.

Enter your work email address

Use the email address you were onboarded with. If you are unsure which email to use, contact Ella.

Set your password on first login

When you are first set up in the system, you will receive an email from Employment Hero inviting you to activate your account. Follow the link in that email to set your password.

Forgotten your password?

On the login screen, select Forgot password and enter your email address. Employment Hero will send you a reset link. If you continue to have trouble, reach out to Ella.

Go to the Leave section

From your dashboard, select Leave from the menu. On the app, this is usually in the bottom navigation bar or the main menu.

Select Request Leave

Tap or click Request Leave (or the plus icon). A form will open for you to fill in the details of your request.

Fill in your leave details

Select the type of leave, the dates you are requesting, and add any notes relevant to your request. For casual staff, leave type will generally be unpaid leave unless otherwise advised.

Submit your request

Tap Submit. Your manager will receive a notification and will approve or decline the request through the system. You will be notified once a decision is made.

Go to Pay in the menu

From your dashboard, select Pay or Payslips from the menu. This section contains all of your payslip records.

Select a payslip to view

Your payslips are listed by pay period, most recent first. Tap on any payslip to open the full details, including hours worked, gross pay, deductions, and net pay.

Download or save a copy

You can download your payslip as a PDF directly from the app or browser. Tap the download or share icon within the payslip view.

Resignations must go through Employment Hero

At Inspired Living QLD, all resignations are to be submitted formally through Employment Hero. This ensures the process is documented correctly and your final entitlements are calculated accurately.

Go to your Profile settings

From your Employment Hero dashboard, navigate to your profile. Look for Employment or My Employment in the settings menu.

Find the Resignation option

Within the employment section, you will find an option to submit a resignation. Select this and complete the form, including your intended last day of work.

Submit and await confirmation

Once submitted, the management team will be notified and will be in touch to confirm your offboarding process and final pay details.

Go to your Profile

From the dashboard, tap your name or profile icon to open your personal profile. You can also find this under My Details or Profile in the menu.

Update your details

You can update your address, phone number, emergency contact, and personal email from within your profile. Select the relevant field and save your changes.

Update bank or super details

Bank account and superannuation details are managed under the Pay or Banking section of your profile. Update these promptly if your details change to avoid delays in payment.

Do not text or message about pay queries

If you notice what you think might be an error in your pay, please do not send a text message or email to your manager or to the office. Ad hoc messages can get missed and make it harder for us to track and resolve issues properly.

Use the Pay Discrepancy Form

We have a dedicated Pay Discrepancy Form for exactly this purpose. Submitting through the form means your query is logged, reviewed, and responded to in a consistent and timely way.

What happens after you submit

Your form is reviewed by the payroll team. If there has been an error, it will be corrected in the next pay run or sooner where possible. You will be contacted directly to confirm the outcome.